A few months ago, I was training a team of techies in D.E. Shaw. The team had to email and chat with their American counterparts giving them status updates on their projects, and there were many situations when their messages did not get across correctly because of ‘Indianisms’ in their emails.
Incidentally, one participant in the D.E. Shaw team had written this to an American colleague and he received a response that said, ‘Well, what am I supposed to do?’ And, as proof of this, he brought a print out of the email to the training class.
When writing to a global audience, this phrase is best avoided. Finish the email with anaction point for the reader – tell him what he needs to do in plain and simple language.
I always end my emails with clear action statements like these:
Sometimes, action points are meant for you.
So, the next time you type, ‘please do the needful’, think again.