February 28, 2018

Musings from the Email Writing Workshop

By Swapneel Desai If anyone had to ask you to go for an email writing program, your answer would probably be: “I don’t think I need […]
January 30, 2018

How to write a business report

by Sharmila Gautama You may have to write a business report as you go along in your professional life; it’s one of the most sought-after skills […]
January 30, 2018

The medium for the message

by Dorcas Naa Adokai Addo In business today, there are just too many communication mediums that we’re spoilt for choice. Well, each medium has its distinct […]
January 12, 2018

Oh! The Tangled Web of Alternatives

by Sharmila Gautama Alternative & Alternatively You are on your way to work. The road you usually take is under construction and to avoid congestion, you […]
January 12, 2018

You’re right and your wrong

by Sharmila Gautama You’re at work and when you punch in for the day you realise you’re late. Your supervisor finds out and is upset that […]
January 11, 2018

How to get positive responses to your emails

It is very important to exhibit high levels of optimism in your everyday work life. It spurs everyone on to greater achievement and productivity. However, the […]
January 11, 2018

Business apology email: Apologise; don’t whimper!

by Dorcas Addo It’s highly important for your image, as well as that of the business or brand you represent, to promptly acknowledge and apologise for errors, […]
January 11, 2018

Do the needful: You rather not say it

by Dorcas Addo Have you ever handed over a completed project to your boss and the only response you get is ‘thanks’ or ‘the great Indian nod’? […]
January 10, 2018

Will TC get the RR?

by Sharmila Gautama I received an email with the subject line, ‘Please Note – Meeting Advanced to 3 pm-NRE’ I got the message right and reached […]
January 10, 2018

The comma confusion

by Sharmila Gautama I read an article recently in The Times of India on why the comma is a dying punctuation. Columbia University Professor, John McWhorter […]
January 3, 2018

The Case of The Missing Email

by Madhulika Gautama You have most likely heard of black holes. Yes, it’s that region in space from where everything, including light, cannot escape. But have […]
January 3, 2018


by Sharmila Gautama My aunt is a social butterfly. She mingles with ‘high society’ and usually shares some funny anecdotes that give us a tummy ache […]
January 2, 2018

Why do I need to write ‘Action Points’?

by Sharmila Gautama When you finish reading an email what stays in your mind? The entire content, the background information or what the reader wants from […]
December 30, 2017

Let’s meet ‘coming’ Wednesday!

by Sharmila Gautama This is one expression that I have heard so often that I am worried I might use it myself! I really don’t know […]
December 30, 2017

Yawn… are you a bore?

by Sharmila Gautama Alright, so besides writing emails to get the message(s) across, have you ever felt bored reading your own emails? Yes? Then imagine how […]
December 30, 2017

It’s a starting problem

by Sharmila Gautama Many of my participants in training say that they find it difficult to start an email. They are confused about how to begin the […]
December 30, 2017

Missing Attachments?

by Sharmila Gautama You would like to believe that when you miss an attachment, the recipient would put it down to ‘forgetfulness’ or ‘busyness’. Let’s flip […]
December 30, 2017

Writing Effective Subject Lines

by Sharmila Gautama When you pick up the newspaper in the morning, what do you read first? News articles? Advertisements? Headlines? Headlines get your attention first […]
November 16, 2017

Do you know the psychology of your reader?

April 11, 2017

Communication Strategies for HR Managers