Client Stories

We work with organisations across industries and customise solutions that focus on learner needs. Our solutions are designed to improve organisational performance.

 

Business Writing Skills for a BFSI

A leading investment banking organisation required an extended and intensive intervention that would improve the business writing skills of its analysts and managers.

The teams needed to communicate on emails with their clients and counterparts in Europe.

The objective was clear - clarity in writing and concise, correct communication.

This would help in solving issues faster and bring down time lost in communicating the same issue multiple times.

EnglishCoach designed an intervention with four phases, including post training support. One-on-one email coaching checked implementation of skills at work after classroom training.

Email Writing Skills for a Publishing KPO

A leading publishing services company with clients in the UK needed an email writing program for its editorial team.

The team’s needs included writing to authors, editors, typesetters etc. as part of their roles; managing author’s expectations and build rapport with them while communicating on email; troubleshoot issues in production with internal and external teams.

The problem statement was defined as improving the team’s awareness of English grammar, improving clarity and tone in email, and bringing down miscommunications.

Close to 90 per cent of the participants said that the objectives of the program was clear and the method of presentation was engaging.

Language Assessment for a Pharmaceutical Company

A leading American pharmaceutical company required an assessment to check and validate the language skills of contract employees with regard to their proficiency in English, Hindi and Tamil.

Three assessors were assigned to evaluate 446 employees to test and grade them in language skills. The face-to- face assessment was conducted over eight days.

The assessment composed of a spoken test for all employees and a written test for those with proficiency in writing.

Computer skills were also tested during the spoken test to evaluate familiarity with basic functions like scrolling, closing, opening etc.

Scorecards were used to capture the results of the test and a report was shared with stakeholders.